Terms of sale

Article 1 - Scope

These General Terms and Conditions of Sale (Terms of Sale) apply to sales concluded on the ATELIER BOVË website between ATELIER BOVE, hereinafter the “Seller”, and consumers or non-professional buyers, hereinafter the “Customers”. They set out the conditions for ordering, payment, delivery and return of the products. The applicable version is the one in force on the date of the order. Any special conditions are presented before the purchase is confirmed.

Article 2 - Products offered for sale

The products offered are natural cowhides intended for interior decoration, and cushions. The cushions are made with natural hide on the front face. The back is made of a synthetic material and has a zip fastening allowing the cover to be removed. Owing to the natural character of the hide used, each piece is unique and may show variations in shade, texture, hair, pattern and appearance. The cover, its back and its filling are separate components and may differ in material, colour and appearance. The essential characteristics, dimensions, photographs and price of each product are shown on its product page. The approximate sizes of the hides are 122 × 153 cm, 138 × 168 cm, 153 × 183 cm and 183 × 214 cm. The cushions measure approximately 39 × 39 cm and are delivered filled, ready to use.

Each hide is natural: patterns, shades, spots, markings, outlines and dimensions may vary from one piece to another. The natural parts of the cushions may also show these variations. The photographs illustrate the product presented; the patterns and shades of a piece received may differ where it is a distinct natural piece. These variations do not exclude the Customer's rights in the event of genuine non-conformity or a defect.

Article 3 - Validity of the offer

Offers are valid while stocks last, as indicated before the order.

Article 4 - Seller's details

Trade name: ATELIER BOVË
Operating entity: ATELIER BOVE
State of registration: Wyoming, United States
Registered address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
Contact and customer service email: contact@atelier-bove.com
Telephone and WhatsApp: +1 307 355 5073

Article 5 - Orders

5.1 Placing an order

The Customer selects the desired products and checks the order summary, in particular the characteristics, quantities, prices, applicable charges and delivery address. The Customer may correct any errors before confirming the order and the obligation to pay. Confirmation is sent by email. These Terms of Sale are accessible before the order is confirmed.

The Seller may refuse an order for a legitimate reason, in particular a previous payment incident or established unavailability, and will inform the Customer accordingly. Orders are intended for personal use, not for professional resale. Tracking arrangements are set out in the Shipping Policy.

5.2 Changes to an order

Any request for a change must be sent as soon as possible to contact@atelier-bove.com. It may be taken into account as long as the order has not entered a stage of preparation or dispatch at which the change is no longer possible. The Seller will confirm to the Customer whether the change is possible and, where applicable, its effect on the price or the timescale. The Customer's statutory rights remain unaffected.

5.3 Cancellation of an order

To request a cancellation before dispatch, the Customer should contact contact@atelier-bove.com as soon as possible. Once the order has been dispatched, the right of withdrawal and the other applicable remedies remain available under the conditions set out below.

Article 6 - Prices

The applicable prices are those displayed on the Site at the time of the order, in the currency then indicated. The prices and the total amount due are shown to the Customer before the order is finally confirmed. Applicable taxes collected by ATELIER BOVË, where due, are determined in particular according to the destination of the order and are included in, or clearly indicated within, the amount presented to the Customer before payment. Any discounts offered apply in accordance with the conditions displayed on the Site.

Article 7 - Payment terms

The price is payable at the time of the order using the payment methods presented at checkout. Shopify Payments is configured for Visa, Mastercard and American Express cards, Shop Pay and eligible wallets or local payment methods depending on the Customer's market and device. The actual availability of each option is shown at checkout. The order is processed once payment has been confirmed, subject to applicable statutory rights. Payment information is processed in accordance with the Privacy Policy.

Article 8 - Delivery

ATELIER BOVË delivers to the countries and territories offered during the checkout process. The available destinations and any restrictions are presented to the Customer during the checkout process. Tracked delivery is free for these destinations. The availability of a destination may change depending on logistics partners and the constraints applicable to the country concerned.

Delivery is estimated within 8 to 11 business days of the order, including preparation. This timescale is an estimate and may exceptionally vary depending on the destination or transport conditions. Tracking arrangements are set out in the Shipping Policy.

Delivery takes place when the Customer, or a third party designated by the Customer, takes physical possession of the product. In the event of delay, loss or damage in transit, the Customer should contact the Seller at contact@atelier-bove.com so that a solution consistent with the Customer's rights can be offered. Transport up to that taking of possession remains the Seller's responsibility under the applicable conditions.

Depending on the destination and the shipping method offered, certain import taxes, duties or formalities may apply. Where delivery is offered with import duties and taxes paid (DDP), the import formalities, duties and taxes covered by that delivery method are handled as part of the shipment and the Customer does not have to pay them a second time on receipt. The availability of this method depends on the destination and the options offered at the time of ordering. Where it is not offered, the applicable conditions, including any amounts remaining payable by the recipient where the regulations so provide, are indicated before the order is confirmed.

If a carrier claims charges that do not correspond to the conditions stated at the time of purchase, the Customer is asked to contact us before paying them. No clause automatically transfers to the Customer charges resulting from an error by a supplier or carrier.

Article 9 - Transfer of ownership and risk

Ownership of the product is transferred upon full payment of the price. The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.

Article 10 - Right of withdrawal

Where a right of withdrawal applies, the consumer Customer has 14 days from receipt of the product to notify the Seller of the decision to withdraw, without having to give any reason. This notification may be sent to contact@atelier-bove.com by any unequivocal statement or by using the form set out in Appendix 2. The Customer then returns the product within 14 days of this notification.

Before any return, contact ATELIER BOVË at contact@atelier-bove.com. Once the request has been approved, the applicable return address will be sent by email. No product should be returned to the administrative address of ATELIER BOVE without express instructions. This practical procedure is not a condition for exercising a right of withdrawal that has already been notified.

The product must be protected for transport. The absence of the original packaging or of the invoice does not, in itself, result in loss of the right of withdrawal. Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product may be taken into account under the statutory conditions.

The direct cost of return is borne by the Customer in the case of a simple withdrawal, to the extent permitted by law, unless ATELIER BOVË has expressly stated otherwise before the purchase. For products which, by reason of their nature, dimensions or weight, cannot normally be returned by post, the cost of return varies in particular according to the weight and dimensions of the parcel, the destination and the carrier. Where these costs are borne by the Customer, an estimate is provided in accordance with the applicable rules before the return is arranged and, where required, before the order is concluded.

The Seller refunds the sums due, including the initial delivery costs up to the cost of the standard delivery offered, within 14 days of notification of the withdrawal. The Seller may withhold this refund until the product has been received or until proof of its dispatch has been supplied, whichever is earlier. The refund is made using the same means of payment, unless otherwise expressly agreed, at no cost to the Customer.

Article 11 - Seller's liability and guarantees

The products benefit from the applicable statutory guarantees, in particular in the event of a lack of conformity or a latent defect. These guarantees apply independently of the right of withdrawal and are not limited by the description of the product's natural variations. If a product is defective, damaged or different from the order, the Customer should contact contact@atelier-bove.com with the order number and, if possible, photographs. The Seller will indicate the arrangements for handling the matter and for a free return where such costs are borne by the Seller.

Article 12 - Protection of personal data

The data necessary for the order, payment, delivery and customer service is processed under the conditions set out in the Privacy Policy. The Customer may exercise the rights described therein by writing to contact@atelier-bove.com.

Article 13 - Intellectual property

The texts, photographs, logos and other content of the site remain protected by the intellectual property rights of their respective holders. Any unauthorised reproduction or reuse is prohibited, subject to the exceptions provided for by law.

Article 14 - Change of circumstances

In the event of a change of circumstances affecting the performance of the contract, the parties will seek a solution consistent with their rights and obligations.

Article 15 - Force majeure

The parties are not liable for failure to perform an obligation where this results from an event of force majeure under the conditions of the applicable law. The Seller will inform the Customer of any such situation and of its consequences for the order.

Article 16 - Applicable law and language

These Terms of Sale are drafted in French. None of their provisions deprives the consumer of the mandatory protections applicable to them.

Article 17 - Disputes

In the event of a complaint, the Customer should first contact the Seller at contact@atelier-bove.com to seek an amicable solution. Any rights to use consumer mediation and the competent courts are determined in accordance with the applicable rules; no clause herein removes the consumer's mandatory rights.

Article 18 - Pre-contractual information and Customer acceptance

Before confirming the order, the Customer may consult the essential characteristics of the products, their total price, the delivery, return and withdrawal conditions and these Terms of Sale. Confirmation of the order entails an obligation to pay and acceptance of the conditions brought to the Customer's attention, in accordance with the checkout process actually in place.

Appendix 1 - Statutory guarantees

The Customer benefits from the statutory guarantees referred to in Article 11, under the conditions provided for by the applicable provisions.

Appendix 2 - Withdrawal form

To ATELIER BOVE, 30 N Gould St, STE R, Sheridan, WY 82801, United States, contact@atelier-bove.com. This form may be sent by email; the administrative address is not the address for returning products.

I hereby give notice that I withdraw from the contract for the goods below:

• Product:
• Order number:
• Ordered on / received on:
• Customer's name:
• Customer's address:
• Date:
• Customer's signature (only if this form is sent on paper):