Refund policy

Right of withdrawal: 14 days

If you are a consumer and a right of withdrawal applies to you, you have 14 days from receipt of your order to notify us of your decision to withdraw, without having to give any reason. You may use the form set out at the end of the Terms of Sale or send us any unequivocal statement at contact@atelier-bove.com. Please include your order number to help us process your request.

After this notification, you have 14 days to send the product back. Before any return, contact ATELIER BOVË at contact@atelier-bove.com. Once the request has been approved, the applicable return address will be sent by email. No product should be returned to the administrative address of ATELIER BOVE without express instructions. This practical procedure is not a condition for exercising a right of withdrawal that has already been notified.

Please protect the product for transport. The absence of the original packaging or of the invoice does not, in itself, remove the statutory right of withdrawal. Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product may be taken into account under the statutory conditions.

The direct cost of return is borne by you in the case of a simple withdrawal, to the extent permitted by law, unless ATELIER BOVË has expressly stated otherwise before the purchase. For products which, by reason of their nature, dimensions or weight, cannot normally be returned by post, the cost of return varies in particular according to the weight and dimensions of the parcel, the destination and the carrier. Where these costs are borne by you, an estimate is provided to you in accordance with the applicable rules before the return is arranged and, where required, before the order is concluded.

We refund the sums due, including the initial delivery costs up to the cost of the standard delivery offered, within a maximum of 14 days from notification of the withdrawal. We may withhold the refund until we have received the product back or until we receive proof of its dispatch, whichever is earlier. The refund is made using the same means of payment as the original transaction, unless otherwise expressly agreed, at no cost to you.

Defective, non-conforming or damaged product

If a product arrives damaged or does not correspond to the order, write to us at contact@atelier-bove.com stating the order number and, if possible, attaching photographs. We will explain the steps to follow to obtain an appropriate solution. The cost of returning a product recognised as non-conforming or defective is not borne by you, in accordance with applicable rights.

Natural cowhides show variations in pattern, shade, spots, markings, outline and approximate dimensions. The natural parts of the cushions may also show these variations. These characteristics are described on each product page; they never deprive the customer of their rights in the event of genuine non-conformity or a defect.

Exchanges and questions

To request an exchange, contact us at contact@atelier-bove.com. Whether an exchange is possible depends on the availability of the piece or of a comparable product, and it does not replace your statutory rights. The instructions and the applicable return address will be sent to you by email; do not send a product to the company's administrative address.