Shipping policy

Order processing

Once your order has been confirmed, its preparation takes 3 business days. This time is included in the overall delivery estimate. A shipping confirmation is sent to you by email when the parcel is handed over to the carrier.

Delivery areas and times

ATELIER BOVË delivers to the countries and territories offered during the checkout process. The available destinations and any restrictions are presented to the Customer during the checkout process. The availability of a destination may change depending on logistics partners and the constraints applicable to the country concerned.

Tracked delivery is free. Delivery is estimated within 8 to 11 business days of the order, including preparation. This timescale is an estimate and may exceptionally vary depending on the destination or transport conditions. Natural cowhides may be shipped in bulky parcels.

Tracking

A tracking number or link is sent to the email address used for the purchase after dispatch. If you do not receive the tracking information announced or if the parcel appears to be stuck, contact us at contact@atelier-bove.com with your order number.

Delivery and import charges

Tracked delivery is free for the destinations offered at checkout. The total amount charged by ATELIER BOVË is presented to the Customer before purchase.

Depending on the destination and the shipping method offered, certain import taxes, duties or formalities may apply. Where delivery is offered with import duties and taxes paid (DDP), the import formalities, duties and taxes covered by that delivery method are handled as part of the shipment and you do not have to pay them a second time on receipt. The availability of this method depends on the destination and the options offered at the time of ordering. Where it is not offered, the applicable conditions, including any amounts remaining payable by you where the regulations so provide, are indicated to you before the order is confirmed.

If a carrier claims charges that do not correspond to the conditions stated at the time of purchase, contact us at contact@atelier-bove.com before paying them.

Lost or damaged parcel

In the event of a lost parcel, abnormal tracking or visible damage on delivery, contact us promptly at contact@atelier-bove.com with the order number, the tracking information and, if possible, photographs. We will look into the situation with the carrier and offer you a solution in accordance with the Terms of Sale and your statutory rights.